Refund and Return Policy

 Refund Policy

At Kaddora.com we strive to deliver high-quality website design, development, and maintenance services. We value our customer’s satisfaction and are committed to providing the best digital solutions. However, due to the nature of our services, we have outlined our refund policy below:

1. Eligibility for Refund

We offer refunds under the following conditions:

• If the project has not yet started or no work has been done.
• If the project cannot be completed due to technical limitations from our end.
• If we fail to deliver the agreed-upon service as per the contract.

2. Non-Refundable Services

Refunds will not be provided in the following cases:

• If the project has been partially or fully completed and delivered.
• If the delay or issue is caused by client-side factors, including lack of communication or failure to provide necessary resources.
• For custom development projects, as they require significant time and effort.
• If a change in project scope is requested after development has started.
• For third-party costs, including hosting, domain registration, or software licenses.

3. Refund Request Process

• Clients must submit a refund request in writing to info@kaddora.com within 7 days of project initiation.
• Our team will review the request and respond within 5-10 business days.
• If eligible, refunds will be processed within 14 business days through the original payment method.

4. Project Cancellation

• If a client cancels a project after it has begun, a partial refund may be provided based on the work completed.
• For ongoing services such as website maintenance or SaaS development, refunds are not applicable for the period already billed.

5. Modifications & Revisions

We encourage clients to review work progress and request modifications as per the contract.

• In cases of dissatisfaction, we will offer reasonable revisions before considering a refund request.

We are committed to ensuring a smooth and satisfactory experience for all our clients. If you have any concerns, feel free to contact our support team at : info@kaddora.com.

KADDORA reserves the right to change the Refund Policy according to its business requirements without informing any individual, group or entity.